I'm a bit hampered by what to even start talking about with regards to Disney World. So I'll just start. I've been quite a few times and I plan to go again. As kids, Disney, for us, was a super special vacation, I went twice in my childhood. It's funny, I don't remember too much - I remember having an autograph book. I remember a real live duck visited the porch of our villa at least once. I remember a character breakfast that was Aladdin themed. That's about it. Those trips were awesome for me as a kid.
And I aged with a hearty appreciation of Disney still. It's pretty amazing what they do there. And on this trip, we took the Keys to the Kingdom tour. The tour where they don't let you take pictures while you go "backstage". We went into the tunnels under the Magic Kingdom. I learned a lot on that tour (like the fact that those tunnels are fairly small and packed with stuff, while golf carts buzz through full of maintenance staff). It takes a lot to keep the park running/clean (including a trash machine where they put all the garbage, it gets shot to a backstage location and processed). I'm not sure what else to say about the tour except that our guide Sean clearly loves Disney and at the same time was realistic about it (seemed like he had bad feelings about Eisner). On several occasions we met people who had been working at the park or their attraction since it opened. Loyalty.
Really, when you compare the cleanliness, staff and decor of Disney with Universal Studios - it's no contest. Disney wins in every category. It's hard to go there and not feel happy.
That being said...loml at Disney was something. He didn't like the pace or lines or the food (which, kind of a given, most of that food is mass produced fare). He felt the vacation was too long by several days. And he napped hard every day. But I think he liked it more than he expected. He was dreading long lines and we rarely waited in lines of any real length. The longest we waited was 40 minutes, for Toy Story Mania (good ride, worth it). After that, I think most lines were barely any wait to about 15 minutes at the longest. It was, really, a dead time of year. I think the lines were a big dread factor for him and once that was clearly not our style, he lightened up. He even said he'd go again...though he said probably only for a few days and then he'd leave. That's success if you ask me...